Privacy

TÂVE ("we", "our", "us") operates tave.com.ng and the related services offered through it. This policy explains what personal information we collect when you visit the site, contact the atelier, or place an order, how we use that information, and the choices you have. By using the site you acknowledge the practices described here.

Information we collect

• Contact details such as your name, email address, phone number, billing and shipping addresses.
• Order information including the items purchased, order value, and any notes you send with your order.
• Payment metadata such as transaction references and the last four digits of your card. Full card numbers are handled by our payment partners and never reach our servers.
• Communications you send us by email, WhatsApp, or through the contact form.
• Device and usage data such as IP address, browser type, referring pages, and interactions with the site, gathered through cookies and similar technologies.

How we use your information

• To process, fulfil, and deliver your orders.
• To communicate with you about orders, shipping, returns, and concierge enquiries.
• To prevent fraud, verify identity where necessary, and protect the security of the site.
• To improve the site, our compositions, and the shopping experience.
• To send you occasional letters about new chapters and house news, only if you have opted in. You may unsubscribe at any time.
• To comply with our legal obligations and enforce our terms.

How we share your information

We do not sell your personal information. We share it only with trusted partners who help us operate the house:

• Payment processors (including Paystack) to authorise and settle your transaction.
• Shipping carriers and fulfilment partners to deliver your order.
• Technology providers who host the site, handle analytics, and send transactional email on our behalf.
• Regulators or authorities where required by law, or to establish or defend legal claims.

Cookies

We use a small number of cookies and similar technologies to keep your cart in order, remember preferences, understand how the site is used, and measure the performance of any advertising we run. You can adjust cookie behaviour through your browser settings. Disabling essential cookies may affect parts of the site that rely on them, such as checkout.

Data retention

We keep personal information for as long as necessary to fulfil the purposes described in this policy, including accounting, warranty, and legal requirements. When information is no longer needed, we delete or anonymise it.

Your rights

Depending on where you live, you may have the right to access, correct, delete, or restrict the processing of your personal information, and to withdraw consent for marketing. To exercise any of these rights, write to concierge@tave.com.ng. We will respond within a reasonable timeframe.

Security

We use reasonable technical and organisational measures to protect your personal information. No system is entirely secure; if you suspect any misuse of your data, please contact the concierge immediately.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected here with a revised "last updated" date.

Contact

For any question about your data or this policy, write to concierge@tave.com.ng.