Care
Shipping & Returns
Order processing
Every order is prepared by hand at the atelier and dispatched within 1 to 3 business days of confirmation. Orders placed over the weekend or on public holidays begin processing the next business day. You will receive a tracking reference by email once your parcel leaves us.
Shipping rates & timelines
Shipping is calculated at checkout based on your destination. The windows below are estimates from dispatch, not from the date of order. Actual delivery may vary with customs, weather, and courier volume.
| Destination | Estimated delivery |
|---|---|
| Nigeria (Lagos) | 1 to 3 business days |
| Nigeria (other states) | 3 to 5 business days |
| United Kingdom | 4 to 8 business days |
| United States & Canada | 3 to 8 business days |
| Rest of world | 5 to 14 business days |
Complimentary shipping is offered on Nigerian orders above ₦150,000.
Duties, taxes & customs
International orders may be subject to import duties, taxes, and clearance fees assessed on arrival. These are set by the destination country and are the responsibility of the recipient. TÂVE cannot mark parcels as gifts or under-declare their value.
Delivery & signature
A signature is required on arrival. Please ensure the delivery address is one where someone can receive the parcel. Once a courier has confirmed delivery, responsibility for the parcel passes to the recipient.
Returns
We accept returns of unopened bottles in their original, untampered packaging within 14 days of delivery. For hygiene reasons, opened fragrance cannot be returned unless it arrived damaged or defective.
- Inspect your parcel on arrival. If anything is damaged or appears defective, write to the concierge within 48 hours with photographs so we can assess and resolve it.
- Returns must be sent using a tracked method. TÂVE is not liable for parcels lost, stolen, or mishandled in return transit.
- Original shipping charges are non-refundable, and return postage is at the customer's cost unless the item was defective or sent in error.
- Only orders placed through tave.com.ng are covered by this policy. Bottles acquired from third-party outlets follow those outlets' policies.
- We reserve the right to refuse a refund or exchange on any return that does not meet these conditions.
How to begin a return
Write to concierge@tave.com.ng with your order reference and reason for return. The concierge will confirm eligibility and share the return address. Refunds are issued to the original payment method within 7 business days of the returned bottle passing inspection.